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Master of Social and Health Care, Developer of Customer-oriented Services 21S, Lahti: HLTIYASPA21S

Code: YASPA21SLTI

Degree:
Master of Social and Health Care

Degree title:
Master of Health Care
Master of Health Care
Master of Health Care
Master of Social Services
Master of Health Care

Credits:
90 ects

Duration:
1.5 years (90 cr)

Start semester:
Autumn 2021

Teaching language:
Finnish

Select timing, structure or classification view

Show study timings by semester, study year or period

Code Name Credits (cr) 2021-2022 2022-2023 Autumn
2021 		Spring
2022 		Autumn
2022 		1. / 2021 2. / 2021 3. / 2021 4. / 2022 5. / 2022 6. / 2022 1. / 2022 2. / 2022 3. / 2022
YASPA21SLTI-1001
Core Competence

(Choose ects: 30)

30
YH00CI53 Service Management 5 5 5 1.7 1.7 1.7
YH00CI45 Service Design I: Customer Experience Management 5 5 5 1.7 1.7 1.7
YH00CJ97 Servive Design II: Customer Insight in Service Design 5 5 5 1.7 1.7 1.7
YH00CK29 Service Design III: Leading the Service Design Process 5 5 5 1.7 1.7 1.7
LA00BO43 Evaluation of Effectiveness and Operations 5 5 5 1.7 1.7 1.7
LA00BQ22 Social and Health Care Finance 5
YASPA21SLTI-1005
Complementary Competence

(Choose ects: 30)

30
ST00BR56 Creative and Operational Procedures 5
LA00BO49 Lean-Thinking in Developing Operations 5
LA00BO19 Strategies for the Future 5
LA00BQ14 Process and Project Management 5
LA00BO42 Talent Management 5
LA00BQ04 Research-Based Development 5
LA00BO20 Transformational Leadership 5
YH00CC92 Strategic Human Resources Management 5
YH00CC94 Leading a Work Community 5
LA00BN40 Advanced Expert Studies 5
YH00CI17 Benefit of the Knowledge for Social and Health Services 5
YH00CI19 Client and the Client Experience of Digital Services 5
YH00CI20 Professional and the Work on Digital Environment 5
YH00CI23 Service Design of Digital Era 5
YH00CI22 Welfare Technology and Innovations 5
ST00BO35 Initial Support 5
ST00BO36 Developing Integrated Operational Models 5
ST00BO32 Multifunctional Participation 5
YASPA21SLTI-1006
Thesis

(Choose all)

30
YO00BU70 Thesis Planning 10 10 10 3.3 3.3 3.3
YO00BU71 Thesis Project and Reporting 20 20 20 6.7 6.7 6.7
Total 90 30 25 10 20 25 3.4 3.4 3.4 6.7 6.7 6.7 8.37 8.37 8.37

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

Accomplishment type details

Work placement

No attached course units
Thesis related
Thesis Planning
Thesis Project and Reporting
Finnish as a Second language

No attached course units
Working life integrated study

No attached course units
Not grouped
Service Management
Service Design I: Customer Experience Management
Servive Design II: Customer Insight in Service Design
Service Design III: Leading the Service Design Process
Evaluation of Effectiveness and Operations
Social and Health Care Finance
Creative and Operational Procedures
Lean-Thinking in Developing Operations
Strategies for the Future
Process and Project Management
Talent Management
Research-Based Development
Transformational Leadership
Strategic Human Resources Management
Leading a Work Community
Advanced Expert Studies
Benefit of the Knowledge for Social and Health Services
Client and the Client Experience of Digital Services
Professional and the Work on Digital Environment
Service Design of Digital Era
Welfare Technology and Innovations
Initial Support
Developing Integrated Operational Models
Multifunctional Participation

Code Name Credits (cr)
YASPA21SLTI-1001
Core Competence

(Choose ects: 30)

30
YH00CI53 Service Management 5
YH00CI45 Service Design I: Customer Experience Management 5
YH00CJ97 Servive Design II: Customer Insight in Service Design 5
YH00CK29 Service Design III: Leading the Service Design Process 5
LA00BO43 Evaluation of Effectiveness and Operations 5
LA00BQ22 Social and Health Care Finance 5
YASPA21SLTI-1005
Complementary Competence

(Choose ects: 30)

30
ST00BR56 Creative and Operational Procedures 5
LA00BO49 Lean-Thinking in Developing Operations 5
LA00BO19 Strategies for the Future 5
LA00BQ14 Process and Project Management 5
LA00BO42 Talent Management 5
LA00BQ04 Research-Based Development 5
LA00BO20 Transformational Leadership 5
YH00CC92 Strategic Human Resources Management 5
YH00CC94 Leading a Work Community 5
LA00BN40 Advanced Expert Studies 5
YH00CI17 Benefit of the Knowledge for Social and Health Services 5
YH00CI19 Client and the Client Experience of Digital Services 5
YH00CI20 Professional and the Work on Digital Environment 5
YH00CI23 Service Design of Digital Era 5
YH00CI22 Welfare Technology and Innovations 5
ST00BO35 Initial Support 5
ST00BO36 Developing Integrated Operational Models 5
ST00BO32 Multifunctional Participation 5
YASPA21SLTI-1006
Thesis

(Choose all)

30
YO00BU70 Thesis Planning 10
YO00BU71 Thesis Project and Reporting 20