Servive Design II: Customer Insight in Service DesignLaajuus (5 cr)
Code: YH00CJ97
Credits
5 op
Teaching language
- Finnish
Responsible person
- Eveliina Lagström
Objective
The student is able to
- use the basic concepts and theories of customer insight
- use appropriate methods to gain customer insight and analyze the customer’s service experience
- revise the service process/processes based on customer insight information
Enrollment
19.11.2021 - 19.01.2022
Timing
10.01.2022 - 30.04.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
3 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
8 - 40
Degree programmes
- Complementary competence and optional courses, Masters
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Päivikki Lahtinen
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO21H
-
HLTIYASPA21S
-
HLTIYTO21H
Small groups
- Luennot 1
Learning outcomes
The student is able to
- use the basic concepts and theories of customer insight
- use appropriate methods to gain customer insight and analyze the customer’s service experience
- revise the service process/processes based on customer insight information
Assessment scale
1-5