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Customer Experience developmentLaajuus (5 cr)

Code: AL00CI72

Credits

5 op

Objective

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Timing

01.08.2024 - 31.05.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lahti Campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Markus Hämynen
Groups
  • LLABTOMA
  • LLABTO24-25

Learning outcomes

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Assessment scale

1-5

Enrollment

20.11.2023 - 05.01.2024

Timing

01.01.2024 - 31.03.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

E-campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Taina Orpana
  • Markus Hämynen
Scheduling groups
  • Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
  • LLABTOMA
  • LLABTO23-24
Small groups
  • Online lecture 1

Learning outcomes

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Assessment scale

1-5

Enrollment

15.05.2023 - 01.09.2023

Timing

28.08.2023 - 09.11.2023

Number of ECTS credits allocated

5 op

Virtual portion

2 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lahti Campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Linnea Sulkanen
Scheduling groups
  • Luennot 1 (Size: 0. Open UAS: 0.)
Groups
  • LLABTOMA
  • LLABTO23-24
Small groups
  • Luennot 1

Learning outcomes

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Assessment scale

1-5

Enrollment

21.11.2022 - 15.01.2023

Timing

01.01.2023 - 15.03.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

E-campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Linnea Sulkanen
  • Taina Orpana
Scheduling groups
  • Luennot 1 (Size: 0. Open UAS: 0.)
Groups
  • LLABTO23H
Small groups
  • Luennot 1

Learning outcomes

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Assessment scale

1-5

Enrollment

01.07.2022 - 08.08.2022

Timing

29.08.2022 - 09.11.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

E-campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Linnea Sulkanen
Scheduling groups
  • Luennot 1 (Size: 0. Open UAS: 0.)
Groups
  • LLABTO22H
Small groups
  • Luennot 1

Learning outcomes

The student is able to

- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience

Assessment scale

1-5