Goal-Oriented Customer WorkLaajuus (5 cr)
Code: AH00CY32
Credits
5 op
Objective
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Kari Malin
- Kati Ojala
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
HLTISOS24KV
Small groups
- Online lecture 1
- Exam 1
- Seminar 1
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
- Lahti Campus
- E-campus, Lahti
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Kari Malin
- Kati Ojala
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
Groups
-
HLTISOS24KM
Small groups
- Lecture 1
- Seminar 1
- Exam 1
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
- Lappeenranta Campus
- E-campus, Lappeenranta
Teaching languages
- Finnish
Seats
1 - 45
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Tuulia Stellberg
- Sanna Nurmiainen
Scheduling groups
- Seminaari (Size: 0. Open UAS: 0.)
- Luennot (Size: 0. Open UAS: 0.)
- Verkkoluento (Size: 0. Open UAS: 0.)
- Tentti (Size: 0. Open UAS: 0.)
- Simulaatio (Size: 0. Open UAS: 0.)
Groups
-
HLPRSOS24KM
Small groups
- Seminar
- Lecture
- Online lecture
- Exam
- Simulation
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed