Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3009
General information
Enrollment
01.08.2025 - 17.08.2025
Timing
18.08.2025 - 10.10.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
0 - 25
Degree programmes
- Bachelor's Degree Programme in Social Services (in Finnish)
Teachers
- Kari Malin
- Kati Ojala
Groups
-
HLTISOS25KV
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
1-5