Hotel and Restaurant Service Design (5 cr)
Code: AL00CB97-3002
General information
Enrollment
15.05.2023 - 01.09.2023
Timing
04.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management
Teachers
- Lari-Pekka Ruotsi
Scheduling groups
- Kenttä (Size: 0. Open UAS: 0.)
- Luennot (Size: 0. Open UAS: 0.)
- Opintokäynti/ekskursio (Size: 0. Open UAS: 0.)
Groups
-
LLPRHOTRA21S
-
LLABTO23-24
Small groups
- Kenttä 1
- Luennot 1
- Opintokäynti/ekskursio 1
Learning outcomes
Students knows:
- principles of service design
- use blue printing as a method tool
- recognizes and understands the importance of a holistic customer experience and is able to utilize it in their work
- analyze and create service touch points along the customer path
Assessment scale
1-5