Study Guide

Learning outcomes

Student knows different business ideas and types of restaurant.
Student understands customer service as one of the central values and success factors of the sector.
Student knows how to use the basic methods and equipments of making food and beverages.
Student can apply in practice the basics of service techniques and setting for meals.

Implementation and methods of teaching

Classroom lessons, project work in GastroBar Saimaa, workshops, visiting experts.

Timing and attendance

Lectures are scheduled in timetable. Attendance 80% of the contact lessons. All assignments must be completed by deadline. Working in GastroBar Saimaa is compulsary to everyone.

Learning material and recommended literature

Teaching aids to be informed in the beginning of the course.

Working life cooperation

Working in GastroBar Saimaa´s Pop Up Restaurants

Exam retakes

Moodle exam. Date for Moodle exam ja re-exam dates will be informed in the beginning of the course.

Learning environment

Campus, GastroBar Saimaa and e-learning.

Contents

Business ideas and types for restaurant ,the basic methods and equipment of making food, the basics for service techniques and setting for meals.

Assessment criteria

Participating lectures, professional visits/visitors, practicing restaurant work (both cooking and serving), exam
The course is evaluated on a scale 1 - 5. The assessment criteria is presented on a scale 1 - 3 - 5.

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

Student knows the basics of good customer service and the basic methods and equipment of making food. Student knows the basics for service techniques and settings for meals.

Assessment criteria: level 3 (assessment scale 1–5)

Student understands the basics of good customer service and the basic methods and equipment of making food. Student understands the basics for service techniques and settings for meals.

Assessment criteria: level 5 (assessment scale 1–5)

Student is able to apply the knowledge and skillsproviding good customer service. Student demonstrates srtong knowledge and skills in methods of making food and in service techniques and settings for meals.