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Service Process Management (5 cr)

Code: YH00CC89-3002

General information


Enrollment

01.07.2022 - 04.09.2022

Timing

01.09.2022 - 31.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

E-campus, Lahti

Teaching languages

  • Finnish

Seats

10 - 50

Degree programmes

  • Master’s Degree Programme in Social and Health Care, Leader of the Future in Social and Health Care (in Finnish)

Teachers

  • Arja-Tuulikki Malin

Scheduling groups

  • Verkkoluento (Size: 0. Open UAS: 0.)

Groups

  • HLTIYTUJO22KV

Small groups

  • Verkkoluento 1

Learning outcomes

The student is able to
- use the basic concepts and theories of process management and service quality
- measure and analyse the quality of service processes and use database development services
- find solutions for strategy-based development of service processes

Learning material and recommended literature

Lillrank, P. 2018.The Logics of Healthcare: The Professional’s Guide to Health Systems Science. Taylor and Francis. https://doi.org/10.1201/b22039

Assessment scale

1-5