Service Experience Management in Social and Health ServicesLaajuus (5 cr)
Code: YH00CP33
Credits
5 op
Teaching language
- Finnish
Responsible person
- Eveliina Lagström
Objective
The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop the service experience based on knowledge at both the work unit and organizational level
Enrollment
15.05.2023 - 01.09.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services (2022, 2023)
Teachers
- Arja-Tuulikki Malin
- Tarja Korpela
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO23H
-
HLTIYSTPAMU23KV
-
HLTIYTO23H
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop the service experience based on knowledge at both the work unit and organizational level
Assessment scale
1-5
Enrollment
01.07.2022 - 04.09.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services (2022, 2023)
Teachers
- Päivikki Lahtinen
- Tarja Korpela
Scheduling groups
- Luennot 1 (Size: 40. Open UAS: 0.)
Groups
-
HLTIYSTPAMU22K
Small groups
- Luennot 1
Learning outcomes
The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop the service experience based on knowledge at both the work unit and organizational level
Assessment scale
1-5