Skip to main content

Evaluation of Effectiveness and OperationsLaajuus (5 cr)

Code: LA00BO43

Credits

5 op

Teaching language

  • Finnish

Objective

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Enrollment

20.11.2023 - 05.01.2024

Timing

08.01.2024 - 03.03.2024

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

E-campus, Lahti

Teaching languages
  • Finnish
Seats

50 - 100

Degree programmes
  • Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (in Finnish), (2021)
Teachers
  • Arja-Tuulikki Malin
  • Emilia Laapio-Rapi
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • HLPRYTO23H
  • HLTIYTO23H
  • HLTIYSTUJ23SV
Small groups
  • Online lecture

Learning outcomes

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Assessment scale

1-5

Enrollment

21.11.2022 - 08.01.2023

Timing

16.01.2023 - 05.03.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

E-campus, Lahti

Teaching languages
  • Finnish
Seats

40 - 100

Degree programmes
  • Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (in Finnish), (2021)
Teachers
  • Arja-Tuulikki Malin
  • Emilia Laapio-Rapi
Scheduling groups
  • Verkkoluento ZOOMIssa (Size: 0. Open UAS: 0.)
  • Oppimistehtävän palautus (Size: 0. Open UAS: 0.)
Groups
  • LABLPRYTO22H
  • HLTIYSTUJ22SV
  • HLPRYTO22H
  • HLTIYTO22H
  • LABLTIYTO22H
Small groups
  • Verkkoluento
  • Course assignment DL

Learning outcomes

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Assessment scale

1-5

Enrollment

01.07.2022 - 04.09.2022

Timing

01.09.2022 - 30.10.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages
  • Finnish
Seats

10 - 60

Degree programmes
  • Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (in Finnish), (2021)
Teachers
  • Arja-Tuulikki Malin
  • Emilia Laapio-Rapi
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • HLTIYASPA21S
  • HLPRYTO22H
  • HLTIYTO22H
Small groups
  • Verkkoluento

Learning outcomes

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Assessment scale

1-5

Enrollment

19.11.2021 - 09.01.2022

Timing

07.03.2022 - 15.05.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

Lahti Campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Master’s Degree Programme in Social and Health Care, Transformational Leadership and Management in Social and Health Care (in Finnish)
  • Complementary competence, Master's (in Finnish)
Teachers
  • Arja-Tuulikki Malin
  • Emilia Laapio-Rapi
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • HLPRYTO21H
  • HLTIYTO21H
  • HLTIYSTUJ21S
Small groups
  • Verkkoluento

Learning outcomes

The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective

Assessment scale

1-5