Evaluation of Effectiveness and OperationsLaajuus (5 cr)
Code: LA00BO43
Credits
5 op
Teaching language
- Finnish
Objective
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Enrollment
20.11.2023 - 05.01.2024
Timing
08.01.2024 - 03.03.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
50 - 100
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO23H
-
HLTIYTO23H
-
HLTIYSTUJ23SV
Small groups
- Online lecture
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5
Enrollment
21.11.2022 - 08.01.2023
Timing
16.01.2023 - 05.03.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
40 - 100
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento ZOOMIssa (Size: 0. Open UAS: 0.)
- Oppimistehtävän palautus (Size: 0. Open UAS: 0.)
Groups
-
LABLPRYTO22H
-
HLTIYSTUJ22SV
-
HLPRYTO22H
-
HLTIYTO22H
-
LABLTIYTO22H
Small groups
- Verkkoluento
- Course assignment DL
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5
Enrollment
01.07.2022 - 04.09.2022
Timing
01.09.2022 - 30.10.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
10 - 60
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
-
HLTIYASPA21S
-
HLPRYTO22H
-
HLTIYTO22H
Small groups
- Verkkoluento
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5
Enrollment
19.11.2021 - 09.01.2022
Timing
07.03.2022 - 15.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Master’s Degree Programme in Social and Health Care, Transformational Leadership and Management in Social and Health Care
- Complementary competence and optional courses, Masters
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO21H
-
HLTIYTO21H
-
HLTIYSTUJ21S
Small groups
- Verkkoluento
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5