Customer Experience development (5 cr)
Code: AL00CI72-3013
General information
Enrollment
20.11.2024 - 03.01.2025
Timing
18.02.2025 - 25.04.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Complementary competence, Bachelor's (in Finnish)
Teachers
- Markus Hämynen
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
Groups
-
LLABTOMA
-
LLABTO24-25
Small groups
- Lecture
Learning outcomes
The student is able to
- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience
Assessment scale
1-5