Customer Experience development (5 cr)
Code: AL00CI72-3010
General information
Enrollment
20.11.2024 - 03.01.2025
Timing
20.01.2025 - 28.04.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Complementary competence, Bachelor's (in Finnish)
Teachers
- Taina Orpana
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
- Avoimen ammattikorkeakoulun kiintiö (Size: 4. Open UAS: 4.)
Groups
-
LLABTOMA
-
LLABTO24-25
Small groups
- Online lecture 1
- Open UAS quota
Learning outcomes
The student is able to
- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience
Assessment scale
1-5