Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3005
General information
Enrollment
20.11.2024 - 03.01.2025
Timing
01.01.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Social Services (in Finnish)
Teachers
- Tuulia Stellberg
- Pauliina Huovila
- Sanna Nurmiainen
- ST_Opettaja_SOTI_02 Virtuaaliopettaja
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
- Simulaatio (Size: 0. Open UAS: 0.)
- Seminaari (Size: 0. Open UAS: 0.)
- Itsenäinen (Size: 0. Open UAS: 0.)
- Tentti (Size: 0. Open UAS: 0.)
Groups
-
HLPRSOS24S
Small groups
- Lecture
- Simulation
- Seminar
- -
- Exam
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed