Customer Experience Development (5 cr)
Code: AL00CJ39-3004
General information
Enrollment
07.05.2025 - 31.08.2025
Timing
31.12.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- English
Seats
20 - 60
Degree programmes
- Complementary competence, Bachelor's
Teachers
- Emmi Maijanen
Groups
-
LLABTO25-26EComplementary competence (Bachelor's) 2025-2026, Faculty of Business and Hospitality Management
Learning outcomes
The student is able to
- describe the customer experience framework
- search for reliable information about established procedures and tools, which can be used for customer experience management and development
- select appropriate procedures for the description and development of customer experience
Assessment scale
1-5