Basics of Service Design (5 cr)
Code: AM00DB34-3001
General information
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Institute of Design and Fine Arts (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor’s Degree Programme in Digital Experience Design
Teachers
- Maaria Niskala
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
Groups
-
MLTIDKS24S
Small groups
- Lecture 1
Implementation and methods of teaching
The course consists of lectures, discussions, individual and group assignments and groupwork
Learning material and recommended literature
Study and lecture material as well as a bibliography can be found on the course's Moodle implementation.
Contents
- Key terms and principles of service design
- Tools and methods in service design
- Utilizing customer understanding in service design
- Visualization in the service design process
- Principles of co-creation
Additional information for students: previous knowledge etc.
This course is part of the compulsory studies for first-year bachelor's degree students of Digital Experience Design
Assessment criteria
The course grade consists of group work and class participation. The attendance requirement is 80%.
Assessment scale
1-5