Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3002
General information
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Social Services
Teachers
- Kari Malin
- Kati Ojala
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
HLTISOS24KV
Small groups
- Online lecture 1
- Exam 1
- Seminar 1
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed