Study Guide

Learning outcomes

The student is able to
- use service design terminology, methods and processes in design work
- function as a member of a multidisciplinary team in a goal-oriented way
- apply design thinking to assignments and problem solving
- recognize the importance of foresight in service design
- produce visual presentations of services.

Implementation and methods of teaching

The Service Design basics is mostly independent works or working in pairs in online course (5 credits). The learning environment is Moodle. The opening lecture of the course is in Zoom 28th March. Be there!

The teaching includes lectures (3), teaching material and tasks in Moodle, a development task and its presentation.

Learning by Doing. Case studies. Lectures and presentation in Zoom.

28.3 Introductory lecture, In the lecture we get to know the course materials and assignments together. In addition, a small orientation to service design.
4.4 Lecture
11.4 Lecture
2.5 Presentations.

After completing the course, the student will be able to:
- apply the design process in service development
- knows different data collection and analysis methods
- ideate and design the service in a user-oriented way
- utilize the methods of participatory joint planning
- visualize the service process

Timing and attendance

Course implementation March - May 2024. Look > TimeEdit.

The course must be completed independently or with a peer student. In the course, you have a lot of freedom to work with online materials and in the field in the chosen development task.

It is especially good to be present at the commencement lecture. You will get a picture of the content and tips for doing the development task.

Working life cooperation

The student chooses an interesting operating environment and development target.
The student does the development work independently according to the instructions of the course.

Student time use and work load

The student's workload for the implementation of 5 credits is approximately 135 hours.
The Moodle of the study course has a step-by-step path, following which the assignments will go smoothly.
If you wish, participate in lectures and guidance sessions.
Making a schedule as soon as the study period begins.

The studies are mainly carried out independently in an online environment in Moodle.
The student attends the opening lecture and receives instructions for completing the course.
The student does one independent development task in the field.
The student familiarizes himself with the literature and materials of the field in Moodle.
The student participates in discussions in Moodle.
The student reflects on his knowledge at the end of the study period.

Contents

Service design in various operating environments and development tasks
Principles of user-centered design in service development
Service design process, steps, methods and tools
Utilization of forecasting methods in service planning.

Additional information for students: previous knowledge etc.

no prior knowledge

Assessment criteria

HYV requires the completion of all assignments and the learning diary by the deadline in Moodle of the course.

HYV requires that the tasks have been returned within the given schedule.

Assessment scale

1-5

Failed (0)

The student has not completed the assignments/tasks.