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Restaurant sales and services (5 cr)

Code: AL00CM72-3003

General information


Enrollment

20.11.2023 - 05.01.2024

Timing

12.02.2024 - 28.04.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lappeenranta Campus

Teaching languages

  • English

Degree programmes

  • Bachelor's Degree Programme in Tourism and Hospitality Management

Teachers

  • Ann-Mari Karvinen
  • Jukka Moilanen

Scheduling groups

  • Luennot 1 (Size: 0. Open UAS: 0.)
  • Harjoitukset 1 (Size: 0. Open UAS: 0.)
  • Tentti 1 (Size: 0. Open UAS: 0.)

Groups

  • LLPRHOMA23S
    Bachelor's Degree Programme in Tourism and Hospitality Management 23S Lappeenranta

Small groups

  • Lecture 1
  • Practice 1
  • Exam 1

Learning outcomes

Enrepreneurship in every day functions. Providing customer oriented profitable service. Boosting up the business.

Implementation and methods of teaching

Contact teaching
Assignments
Group work
Project
Exam

Timing and attendance

Scheduled in TimeEdit

Learning material and recommended literature

Provided by the teachers via Moodle

Alternative completion methods

None

Working life cooperation

Project in Gastrobar Saimaa

Exam retakes

Not possible to pass without classroom attandance.
Resit exam possible.

Learning environment

Gastrobar Saimaa

Contents

- POS advertising in restaurant
- Creating buyer-friendly atmosphere in restaurant
- Sales negotiations
- Sales correspondence
- Increasing Restaurant Sales
- Upselling Project
- Improving Service Quality

Additional information for students: previous knowledge etc.

Max. number of students:40
Prerequisite:Only students who have participated Restaurant Functions will be accepted.
No prerequisites for Exchange students; but they will be accepted to participate, if there are vacant places.
Participating classes, completing assignments and being active during the project is in key role/evaluation

Assessment criteria

Continuous assessment > Active participation
Assignments
Exam

Assessment scale

1-5