Communication and customer service in real estatete management (5 cr)
Code: AL00CR26-3003
General information
Enrollment
06.05.2024 - 30.08.2024
Timing
15.10.2024 - 30.04.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Complementary competence, Bachelor's (in Finnish)
Teachers
- Kirsi Kallioniemi
- Joanna Vihtonen
Groups
-
LLABTO24-25
Learning outcomes
Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings
Assessment scale
1-5