Study Guide

Learning outcomes

The student is able to
- use service design terminology, methods and processes in design work
- function as a member of a multidisciplinary team in a goal-oriented way
- apply design thinking to assignments and problem solving
- recognize the importance of foresight in service design
- produce visual presentations of services.

Implementation and methods of teaching

The Service Design basics is online course. The learning environment is Moodle. The opening lecture of the course is in Zoom.
The course includes independent and peer assignments. The material and tasks are in Moodle.

After completing the course, the student will be able to:
- apply the design process in service development
- knows different data collection and analysis methods
- ideate and design the service in a user-oriented way
- utilize the methods of participatory joint planning
- visualize the service process

Contents:
Service design in various operating environments and development tasks
Principles of user-centered design in service development
Service design process, steps, methods and tools
Utilization of forecasting methods in service planning.

Timing and attendance

Autumn 2023.

The course includes an opening lecture on September 21 at 3:00 p.m. (on Zoom).
Mainly the implementation has to be carried out independently online.
The course involves participation in the discussion area.
The course has one applied assignment, reading material and online discussions.
You can start reading the service design work of your choice before the opening of the course.

Assessment criteria

HYV requires the completion of all assignments and the learning diary by the deadline in Moodle of the course.

Assessment scale

Approved/Failed