Service Experience Management in Social and Health Services (5 cr)
Code: YH00CP33-3002
General information
Enrollment
15.05.2023 - 01.09.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- Master’s Degree Programme in Social and Health Care, Service Design for Social and Health Services (in Finnish), (2022, 2023)
Teachers
- Arja-Tuulikki Malin
- Tarja Korpela
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO23H
-
HLTIYSTPAMU23KV
-
HLTIYTO23H
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop the service experience based on knowledge at both the work unit and organizational level
Assessment scale
1-5