Study Guide

Learning outcomes

The student is able to
- describe the diversity of the hotel industry and the different earning logics in different types of hotels
- identify the customer’s experience of different customer groups and its meaning in the cooperation between different operations and functions
- manage the functions of different hotel service processes and price hotel products and services taking into account the requirements and profitability aspects of different distribution channels
- utilize GDS and PMS software in the day-to-day operations of the hotel and plan a shift list according to working conditions

Implementation and methods of teaching

This course is built around the four key stages of the guest experience – activities before guests arrive, arrival and check-in, the stage of the customer's stay at the hotel and departure and check-out.
Students familiarize themselves with the PMS systems used by accommodation establishments and their various functions.
In addition, students learn to understand the importance of additional sales in support of the hotel's core service.
Part of the course will be implemented using project learning methods by implementing a temporary hotel and maintaining its functions in a guided manner for a week.

Timing and attendance

Contact lessons, project learning, learning on the job, distance learning, and excursions.

Learning material and recommended literature

Course material will be named by the lecturer during the kick-off lessons

Student time use and work load

The scope of the course is 5 credits, which corresponds to approximately 120 student working hours

Assessment scale

1-5