Restaurant sales and services (5 cr)
Code: AL00CM72-3001
General information
Enrollment
19.11.2021 - 09.01.2022
Timing
10.01.2022 - 17.04.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- English
Seats
15 - 40
Degree programmes
- Bachelor's Degree Programme in Tourism and Hospitality Management
- Complementary competence and optional courses, Bachelors
Teachers
- Marja Antikainen
- Ann-Mari Karvinen
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Info 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
Groups
-
LLABTO22H
-
LLPRHOMA21S
Small groups
- Luennot 1
- Info 1
- Tentti 1
Learning outcomes
Enrepreneurship in every day functions. Providing customer oriented profitable service. Boosting up the business.
Implementation and methods of teaching
Contact teaching
Assignments
Group work
Project
Exam
Timing and attendance
During weeks 2-15 as scheduled in TimeEdit
Learning material and recommended literature
Provided by the teachers vis Moodle
Alternative completion methods
None
Working life cooperation
Project in Gastrobar Saimaa
Exam retakes
Not possible to pass without classroom attandance.
Resit exam possible.
Learning environment
Gastrobar Saimaa
Contents
- POS advertising in restaurant
- Creating buyer-friendly atmosphere in restaurant
- Telemarketing
- Sales negotiations
- Sales correspondence
- Increasing Restaurant Sales
- Upselling Project
- Improving Service Quality
Additional information for students: previous knowledge etc.
Participating classes, completing assignments and being active during the project is in key role/evaluation
Assessment criteria
Continuous assessment > Active participation
Assignments
Exam
Assessment scale
1-5