Hotel and Restaurant Service Design (5 cr)
Code: AL00CB97-3001
General information
Enrollment
01.07.2022 - 04.09.2022
Timing
19.09.2022 - 11.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management (in Finnish)
Teachers
- Lari-Pekka Ruotsi
Scheduling groups
- Luennot 1 (Size: 40. Open UAS: 0.)
- On-Line (Size: 40. Open UAS: 0.)
- Kenttä tai ekskursi (Size: 40. Open UAS: 0.)
Groups
-
LLABTO22H
-
LLPRHOTRA20S
Small groups
Learning outcomes
Students knows:
- principles of service design
- use blue printing as a method tool
- recognizes and understands the importance of a holistic customer experience and is able to utilize it in their work
- analyze and create service touch points along the customer path
Assessment scale
1-5