Siirry suoraan sisältöön

Service Design (3 op)

Toteutuksen tunnus: KLI1266-3003

Toteutuksen perustiedot


Ilmoittautumisaika

19.11.2021 - 14.01.2022

Ajoitus

17.01.2022 - 17.04.2022

Opintopistemäärä

3 op

Toteutustapa

Lähiopetus

Yksikkö

Liiketoiminta (LAB)

Toimipiste

Lappeenrannan kampus

Opetuskielet

  • Englanti

Koulutus

  • Bachelor's Degree Programme in Tourism and Hospitality Management

Opettaja

  • Emmi Maijanen

Opetusryhmät

  • Luennot 1 (Koko: 0. Avoin AMK: 0.)
  • Seminaari 1 (Koko: 0. Avoin AMK: 0.)

Ryhmät

  • LLPREX21SIB
    Saapuvat vaihto-opiskelijat S21, pitkät vaihdot, liiketalous, Lappeenranta
  • HOMA19
    Bachelor's Degree Programme in Tourism and Hospitality Management 19S, Lappeenranta
  • LLPREX21KIB
    Saapuvat vaihto-opiskelijat K21, pitkät vaihdot, liiketalous, Lappeenranta
  • LLPREX22KH
    Saapuvat vaihto-opiskelijat 22K, pitkät vaihdot, hotelli- ja ravintola-ala, Lappeenranta

Pienryhmät

  • Luennot 1
  • Seminaari 1

Osaamistavoitteet

Students learn the principles of Service Design and to learn to use different kinds of service design tools.

Toteutustapa ja opetusmenetelmät

Lectures, groupwork.

Ajoitus ja läsnäolo

Lectures and seminars are compulsory.

Oppimateriaali ja suositeltava kirjallisuus

Material is given by the teacher.

Oppimisympäristö

Skinnarila Campus.

Sisältö

During the course, students will do a project planning a new service concept through which they will learn basic concepts and tools for service design.
Creative problem-solving process: clarification, ideation, development, and implementation is followed.

Arviointimenetelmät

Project presentation.

Arviointiasteikko

1-5

Arviointikriteerit: taso 1: (arviointiasteikko 1-5)

The student knows what is service design.
The student understands the need for customer-centered thinking and knows what customer profiles are.
The student recognizes tools and methods for service design.

Arviointikriteerit: taso 3 (arviointiasteikko 1-5)

The student understands the basic concepts of service design and the role of service design in business.
The student knows how to create simple customer profiles and understands the benefits of customer-centered design.
The student can apply some of the service design tools and methods in their own work.

Arviointikriteerit: taso 5 (arviointiasteikko 1-5)

The student understands the benefit of service design for business and can evaluate the use of basic concepts in different situations.
The student knows how to create customer profiles and use those while designing services.
The student can deliberately apply tools and methods of service design and is capable to evaluate the effect of those on the final result.