Service Design (3 op)
Toteutuksen tunnus: KLI1266-3003
Toteutuksen perustiedot
Ilmoittautumisaika
19.11.2021 - 14.01.2022
Ajoitus
17.01.2022 - 17.04.2022
Opintopistemäärä
3 op
Toteutustapa
Lähiopetus
Yksikkö
Liiketoiminta (LAB)
Toimipiste
Lappeenrannan kampus
Opetuskielet
- Englanti
Koulutus
- Bachelor's Degree Programme in Tourism and Hospitality Management
Opettaja
- Emmi Maijanen
Opetusryhmät
- Luennot 1 (Koko: 0. Avoin AMK: 0.)
- Seminaari 1 (Koko: 0. Avoin AMK: 0.)
Ryhmät
-
LLPREX21SIBSaapuvat vaihto-opiskelijat S21, pitkät vaihdot, liiketalous, Lappeenranta
-
HOMA19Bachelor's Degree Programme in Tourism and Hospitality Management 19S, Lappeenranta
-
LLPREX21KIBSaapuvat vaihto-opiskelijat K21, pitkät vaihdot, liiketalous, Lappeenranta
-
LLPREX22KHSaapuvat vaihto-opiskelijat 22K, pitkät vaihdot, hotelli- ja ravintola-ala, Lappeenranta
Pienryhmät
- Luennot 1
- Seminaari 1
Osaamistavoitteet
Students learn the principles of Service Design and to learn to use different kinds of service design tools.
Toteutustapa ja opetusmenetelmät
Lectures, groupwork.
Ajoitus ja läsnäolo
Lectures and seminars are compulsory.
Oppimateriaali ja suositeltava kirjallisuus
Material is given by the teacher.
Oppimisympäristö
Skinnarila Campus.
Sisältö
During the course, students will do a project planning a new service concept through which they will learn basic concepts and tools for service design.
Creative problem-solving process: clarification, ideation, development, and implementation is followed.
Arviointimenetelmät
Project presentation.
Arviointiasteikko
1-5
Arviointikriteerit: taso 1: (arviointiasteikko 1-5)
The student knows what is service design.
The student understands the need for customer-centered thinking and knows what customer profiles are.
The student recognizes tools and methods for service design.
Arviointikriteerit: taso 3 (arviointiasteikko 1-5)
The student understands the basic concepts of service design and the role of service design in business.
The student knows how to create simple customer profiles and understands the benefits of customer-centered design.
The student can apply some of the service design tools and methods in their own work.
Arviointikriteerit: taso 5 (arviointiasteikko 1-5)
The student understands the benefit of service design for business and can evaluate the use of basic concepts in different situations.
The student knows how to create customer profiles and use those while designing services.
The student can deliberately apply tools and methods of service design and is capable to evaluate the effect of those on the final result.