User orientation and service design (5 cr)
Code: YM00BX83-3001
General information
Enrollment
04.05.2020 - 15.09.2020
Timing
28.08.2020 - 18.10.2020
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
3 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Institute of Design and Fine Arts (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 30
Degree programmes
- Kulttuurialan koulutus (ylempi AMK), Muotoilu ja media-alan uudistava osaaminen (2016-2020)
Teachers
- Mirja Kälviäinen
- MI_opettaja_YAMK, Ylempi AMK, kulttuuriala Virtuaaliopettaja (LAB)
- Elina Järvinen
Teacher in charge
Arto Kutvonen
Groups
-
MLTIYMMU20S
Learning outcomes
The student
- knows the basis and procedures for user orientated development processes and is able to apply them in service design tasks
- is able to apply practically planning and analysis procedures of service design
- is able to develop and innovate services and their user experience
- is able to manage service design processes
- is able to select appropriate procedures and is able to apply them on a case-by-case basis in the development of different services
Assessment scale
1-5