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User orientation and service design (5 cr)

Code: YM00BX83-3001

General information


Enrollment

04.05.2020 - 15.09.2020

Timing

28.08.2020 - 18.10.2020

Number of ECTS credits allocated

5 op

Virtual portion

2 op

RDI portion

3 op

Mode of delivery

60 % Contact teaching, 40 % Distance learning

Unit

Institute of Design and Fine Arts (LAB)

Campus

Lahti Campus

Teaching languages

  • Finnish

Seats

0 - 30

Degree programmes

  • Kulttuurialan koulutus (ylempi AMK), Muotoilu ja media-alan uudistava osaaminen (2016-2020)

Teachers

  • Mirja Kälviäinen
  • MI_opettaja_YAMK, Ylempi AMK, kulttuuriala Virtuaaliopettaja (LAB)
  • Elina Järvinen

Teacher in charge

Arto Kutvonen

Groups

  • MLTIYMMU20S

Learning outcomes

The student
- knows the basis and procedures for user orientated development processes and is able to apply them in service design tasks
- is able to apply practically planning and analysis procedures of service design
- is able to develop and innovate services and their user experience
- is able to manage service design processes
- is able to select appropriate procedures and is able to apply them on a case-by-case basis in the development of different services

Assessment scale

1-5