Customer Service and Service Processes (3 cr)
Code: KLI1170-19004
General information
Enrollment
16.11.2020 - 10.01.2021
Timing
08.03.2021 - 02.05.2021
Number of ECTS credits allocated
3 op
Virtual portion
3 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus, Lappeenranta
Teaching languages
- Finnish
Seats
15 - 60
Degree programmes
- Bachelor's Degree Programme in Business
Teachers
- Emmi Maijanen
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Verkkotyöpajat (Size: 0. Open UAS: 0.)
Groups
-
LLPRLII20SJ
-
LLPRLII20SL
Small groups
- Luennot 1
- Verkkoluento 1
Learning outcomes
.
Assessment scale
1-5