Restaurant Functions (6 cr)
Code: AL00CC13-3001
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
06.09.2021 - 19.12.2021
Number of ECTS credits allocated
6 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Seats
10 - 35
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management
Teachers
- Ann-Mari Karvinen
- Jukka Moilanen
Scheduling groups
- Harjoitukset 1 (Size: 0. Open UAS: 0.)
- Harjoitus R 1 (Size: 0. Open UAS: 0.)
- Kenttä 1 (Size: 0. Open UAS: 0.)
Groups
-
LLPRHOTRA20S
Small groups
- Harjoitukset 1
- Harjoitus R 1
- Kenttä 1
Learning outcomes
The student is able to
- evaluate their own customer service expertise and is able to develop themselves as a customer service representative and identify good
customer service
- use the most common serving methods and techniques and understand their use in different restaurants
- use alcohol legislation and knows how to serve alcoholic beverages
Assessment scale
1-5