Service Processes in Accommodation Industry (5 cr)
Code: AL00CB93-3001
General information
Enrollment
01.07.2021 - 05.09.2021
Timing
06.09.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
RDI portion
2 op
Mode of delivery
Contact teaching
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Hotel and Restaurant Management
Teachers
- Lari-Pekka Ruotsi
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
LLPRHOTRA20S
Small groups
- Luennot 1
- Verkkoluento 1
Learning outcomes
Students knows:
- how to operate and lead in the company’s internal service processes
- identify and interact with the customer in the process
- identify the necessary work steps and resources
- is able to define the customer benefit to be achieved, the customer promise, core, support and additional services, an estimate of the market potential, and a forecast of sales volume
Assessment scale
1-5