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Intercultural Competence and CommunicationLaajuus (5 cr)

Code: KE00CF69

Credits

5 op

Teaching language

  • English

Responsible person

  • Jaana Häkli

Objective

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Enrollment

20.11.2024 - 13.01.2025

Timing

07.01.2025 - 20.04.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Kielikeskus (LAB)

Campus

E-campus

Teaching languages
  • English
Seats

15 - 40

Degree programmes
  • Language studies LAB
  • Language studies LUT
Teachers
  • Derek Mitchell
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • KKIE24LUTH
  • KKIE24LABH
Small groups
  • Online lecture

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

Online course for both LAB/LUT students and exchange students.

The course is delivered in English.

In this course students will gain an understanding and further awareness of their own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments. A special focus is also given toward multicultural teams and conflict.

The course will include Zoom lectures and discussions, moodle tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussions is expected. Attendance and active participation required.

Timing and attendance

The duration of the term.
Attendance and active participation expected/required.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Learning environment

The Moodle platform and Zoom are used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Part of the hours in this course will be reserved for students to complete a number of reflection based tasks aimed to develop cultural understanding and competence. Students will also be required to complete readings or viewings related to course content.

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
5. Cultural adaptation and adjustment
6. Business cultures
7. Multicultural teams - productivity and conflict.
8. Culturally diverse dialogues

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings. They are able to do so with clear links between theory and real life applications.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

06.05.2024 - 02.09.2024

Timing

02.09.2024 - 18.10.2024

Number of ECTS credits allocated

5 op

Virtual portion

2.5 op

Mode of delivery

50 % Contact teaching, 50 % Distance learning

Unit

Kielikeskus (LAB)

Campus

E-campus

Teaching languages
  • English
Seats

15 - 40

Degree programmes
  • Language studies LAB
  • Language studies LUT
Teachers
  • Derek Mitchell
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • KKIE24LUTH
  • KKIE24LABH
Small groups
  • Online lecture

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

Online course for both LAB/LUT students and exchange students.

The course is delivered in English.

In this course students will gain an understanding and further awareness of their own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments. A special focus is also given toward multicultural teams and conflict.

The course will include Zoom lectures and discussions, moodle tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussions is expected. Attendance and active participation required.

Timing and attendance

The duration of the term.
Attendance and active participation expected/required.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Learning environment

The Moodle platform and Zoom are used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Part of the hours in this course will be reserved for students to complete a number of reflection based tasks aimed to develop cultural understanding and competence. Students will also be required to complete readings or viewings related to course content.

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
5. Cultural adaptation and adjustment
6. Business cultures
7. Multicultural teams - productivity and conflict.
8. Culturally diverse dialogues

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings. They are able to do so with clear links between theory and real life applications.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

15.05.2023 - 08.09.2023

Timing

04.09.2023 - 17.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Kielikeskus (LAB)

Campus

E-campus

Teaching languages
  • English
Seats

15 - 35

Degree programmes
  • Language studies LAB
Teachers
  • Derek Mitchell
Scheduling groups
  • Verkkoluento (Size: 0. Open UAS: 0.)
Groups
  • KKIE23LABH
Small groups
  • Online lecture

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

Online course for out-going and incoming students.

Students will gain an understanding and further awareness of own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments. A special focus is also given toward multicultural teams and conflict.

The course will include Zoom lectures, tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussion expected. Attendance and active participation required.

Timing and attendance

The duration of the term.
Attendance and active participation expected/required.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Learning environment

The Moodle platform and Zoom are used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
4. Introduction to diversity management
5. Cultural adaptation.
6. Business cultures
7. Multicultural teams - productivity and conflict.

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

21.11.2022 - 22.01.2023

Timing

16.01.2023 - 19.03.2023

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Kielikeskus (LAB)

Campus

Lahti Campus

Teaching languages
  • English
Seats

15 - 35

Degree programmes
  • Language studies LAB
Teachers
  • Derek Mitchell
Scheduling groups
  • luennot (Size: 0. Open UAS: 0.)
Groups
  • LLTIEX23K3
  • LLTIEX23K1
  • LLTIEX23K2
  • KKIE22LABH
Small groups
  • Lessons

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

In-person, in-classroom lessons.

Students will gain an understanding and further awareness of own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments.

The course will include lectures, tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussion expected. Attendance and active participation required.

Timing and attendance

The duration of the term.
Attendance and active participation expected/required.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Exam retakes

Received grades final.
Improving/upgrading grades for course assignments/assignment parts/assignment-online examinations not allowed.

Learning environment

The Moodle platform is used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
4. Introduction to global citizenship and diversity management.
5. Cultural adaptation.
6. Business cultures.

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

21.11.2022 - 22.01.2023

Timing

16.01.2023 - 19.03.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Kielikeskus (LAB)

Campus

E-campus

Teaching languages
  • English
Seats

15 - 44

Degree programmes
  • Language studies LAB
Teachers
  • Derek Mitchell
Scheduling groups
  • Verkkoluennot (Size: 0. Open UAS: 0.)
Groups
  • LLTIEX23K3
  • LLTIEX23K1
  • LLPREX23KH
  • LLTIEX23K2
  • KKIE22LABH
  • LLPREX23KIB
Small groups
  • Online lessons

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

Online course for out-going and incoming students.

Students will gain an understanding and further awareness of own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments.

The course will include Zoom lectures, tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussion expected. Attendance and active participation required.

Timing and attendance

The duration of the term.
Attendance and active participation expected/required.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Learning environment

The Moodle platform and Zoom are used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
4. Introduction to global citizenship and diversity management.
5. Cultural adaptation.
6. Business cultures.

Assessment scale

1-5

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

01.07.2022 - 04.09.2022

Timing

05.09.2022 - 16.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

1 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Unit

Kielikeskus (LAB)

Campus

Lahti Campus

Teaching languages
  • English
Seats

15 - 35

Degree programmes
  • Language studies LAB
Teachers
  • Tarja Ahonen
Scheduling groups
  • Luennot 1 (Size: 0. Open UAS: 0.)
Groups
  • TLTIEX22S2
  • LLTIEX22S1
  • LLTIEX22S2
  • LLTIEX22S3
  • TLTIEX22S1
  • KKIE22LABH
Small groups
  • Luennot 1

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

In-person, in-classroom lessons.

Students will gain an understanding and further awareness of own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments.

The course will include lectures, tasks and course assignment(s). This is a discussion-based course - voluntarily talking and voicing your opinion and views in class/group discussion expected. Attendance and active participation required.

Timing and attendance

For the duration of the term.
Attendance and active participation to lessons.

Learning material and recommended literature

Hofstede; G., Hofstede, G. J., & Minkov M. Cultures and Organizations: Software of the mind. Intercultural Cooperation and Its Importance for Survival. 2010: 3rd Ed.
Lewis, R. (2006): When Cultures Collide: Leading across Cultures. 2018. 4th Ed.
Other study material provided by the teacher on Moodle.

Alternative completion methods

No alternate completion methods.

Exam retakes

Received grades final.
Improving/upgrading grades for course assignments/assignment parts/assignment-online examinations not allowed.

Learning environment

The Moodle platform is used for course/lecture material.

Student time use and work load

1 ECTS = 27 hours student work
5 ECTS = 27 x 5 = 135 hours student work (Includes both in-class and out-of-class course work)

Contents

Preliminary Contents/Themes
1. Interdisciplinary approach on culture and its influence on life, studies, work etc. Connecting the individual to national levels of culture.
2.Theoretical framework for understanding cultural differences.
3. Intercultural communication.
4. Introduction to global citizenship and diversity management.
5. Cultural adaptation.
6. Business cultures.

Assessment scale

1-5

Failed (0)

The student did not attend the course lectures and did not complete the needed tasks/assignments for the course.

Assessment criteria: level 1 (assessment scale 1–5)

The student is able to basically apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student attends the course lessons and completes course tasks/assignment parts/assignment(s).

Assessment criteria: level 3 (assessment scale 1–5)

The student is able to diversely apply the acquired cultural, behavioral and communication techniques, models and processes in multicultural settings.
The student participates in course lessons and completes the course tasks/assignment parts/assignment(s).

Assessment criteria: level 5 (assessment scale 1–5)

The student is able to professionally select the appropriate cultural, behavioral and communication techniques, models and processes for different situations in multicultural settings.
The student actively participates in course lessons and completes the course task(s)/assignment parts/ assignment(s)

Enrollment

19.11.2021 - 09.01.2022

Timing

10.01.2022 - 24.04.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Kielikeskus (LAB)

Campus

E-campus

Teaching languages
  • English
Seats

13 - 35

Degree programmes
  • Language studies LAB
Teachers
  • Jaana Häkli
Scheduling groups
  • Luennot 1 (Size: 0. Open UAS: 0.)
Groups
  • KKIE21LABH
Small groups
  • Webinars

Learning outcomes

The student is able to:

- understand own cultural background and its effect on behaviour and communication.
- develop intercultural competence and intercultural communication skills to be able to act effectively in global organizations and cross-cultural environments.
- recognize cross-cultural differences and work with them.
- understand culture adaptation and adjustment for exchange purposes.
- understand the basic concepts of global citizenship and diversity.

Implementation and methods of teaching

This course will be conducted completely online. There will be about once a month a compulsory webinar starting at 4 pm Finnish time and lasting for 2 hours.

The course includes a study trip to Saarbrucken, Germany from 9th to 13th May. However, the course can be completed without the study trip. 15 students will be selected to the study trip for which costs (travel and accommodation costs) will be covered by international services. The study trip is possible for degree students, but not for incoming exchange students.

Students will gain an understanding and further awareness of own cultural background and how culture influences their behaviour and communication. In addition, the course will further develop students’ skills in intercultural competence and intercultural communication. Furthermore, this course develops the students’ tolerance in cross-cultural settings and increases their ability to act effectively in global organizations and cross-cultural environments.

Study methods: webinars, lectures, literature, group work and independent assignments

Timing and attendance

75% attendance in webinars

Learning material and recommended literature

Materials available online.
Recommended reading: Hofstede; G. (2010): Cultures and Organizations: Software of the mind.
Lewis, R. (2006): When cultures collide.

Learning environment

Moodle

Contents

1. Interdisciplinary approach on culture and its impact on studies and work
2. Theoretical framework for understanding cultural differences
3. Intercultural communication
4. Cultural adaptation
5. Introduction to global citizenship and diversity management
6. Alternatively: business cultures or health care cultures according to religion

Additional information for students: previous knowledge etc.

No prerequisities

Assessment criteria

group work, individual assignments

Assessment scale

1-5

Failed (0)

The students doesn't command the course content.

Assessment criteria: level 1 (assessment scale 1–5)

The student has a satisfactory knowledge of the course content.

Assessment criteria: level 3 (assessment scale 1–5)

The student has a good command of the course content.

Assessment criteria: level 5 (assessment scale 1–5)

The student has an excellent command of the course content.