Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Fysioterapeutti (ylempi AMK)
Ensihoitaja (ylempi AMK)
Sosionomi (ylempi AMK)
Terveydenhoitaja (ylempi AMK)
Master of Social and Health Care, Developer of Customer-oriented Services 21S, Lahti
Enrollment
20.11.2023 - 05.01.2024
Timing
08.01.2024 - 03.03.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
50 - 100
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
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HLPRYTO23H
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HLTIYTO23H
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HLTIYSTUJ23SV
Small groups
- Online lecture
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5
Enrollment
06.05.2024 - 30.08.2024
Timing
01.09.2024 - 30.11.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
10 - 60
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- LAB_virtuaalihenkilö LAB_virtuaalihenkilö_hyvinvointi_YAMK_LTI
- Emilia Laapio-Rapi
Groups
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HLPRYTO23H
-
HLTIYTO23H
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HLTIYSTUJ23SV
Learning outcomes
The student is able to
- use logically the key concepts of the social and health care economy
- recognise the producers of social and health care services and their financial preconditions in the customer service network
- recognise the connection of economy and its control systems with the development and management of services
- master the principles of financial planning and financial monitoring on an operational function level
Assessment scale
1-5