Development of customer-oriented e-servicesLaajuus (5 cr)
Code: YH00CR83
Credits
5 op
Objective
The student is able to
- analyze the development needs, opportunities and challenges of e-services in the development of customer-
oriented services
- develop customer-oriented digital service and operating processes in multidisciplinary collaboration
- plan the implementation process of the customer-oriented e-health and social service
Enrollment
15.05.2023 - 01.09.2023
Timing
01.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lappeenranta
Teaching languages
- Finnish
Degree programmes
- Master’s Degree Programme in Social and Health Care, Leader and Developer of Integrated Social and Health Care Services (2021, 2022)
Teachers
- LAB_virtuaalihenkilö LAB_virtuaalihenkilö_hyvinvointi_YAMK_LTI
- Anne Suikkanen
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO23H
-
HLPRYHYJO22S
-
HLTIYTO23H
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- analyze the development needs, opportunities and challenges of e-services in the development of customer-
oriented services
- develop customer-oriented digital service and operating processes in multidisciplinary collaboration
- plan the implementation process of the customer-oriented e-health and social service
Assessment scale
1-5
Enrollment
21.11.2022 - 08.01.2023
Timing
01.03.2023 - 30.07.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Teachers
- LAB_virtuaalihenkilö LAB_virtuaalihenkilö_hyvinvointi_YAMK_LTI
- Anne Suikkanen
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO22H
-
HLTIYTO22H
Small groups
- Verkkoluento 1
Learning outcomes
The student is able to
- analyze the development needs, opportunities and challenges of e-services in the development of customer-
oriented services
- develop customer-oriented digital service and operating processes in multidisciplinary collaboration
- plan the implementation process of the customer-oriented e-health and social service
Assessment scale
1-5