Service Design I: Customer Experience ManagementLaajuus (5 cr)
Code: YH00CI45
Credits
5 op
Teaching language
- Finnish
Responsible person
- Eveliina Lagström
Objective
The student is able to
- use the basic concepts and theories of customer experience
- evaluate the usability of customer experience metrics in different services and analyze the work community's/organization's customer information and report the resulting information
- utilize customer information in the development and management of service processes