Study Guide

Objective

Student is able to
- describe the business concept of an accommodation company as well as its key features and operating principles
- form an overview of the operating environment of the accommodation industry
- act as a sales-oriented and responsible customer servant in operative work and service roles typical of accommodation business, and observe required safety and quality standards
- model accommodation business from a customer’s perspective
- evaluate his or her own learning, strengths and development needs
- analyze the operating environment, anticipate and utilize research information and data
- knows how to apply the principles of revenue management in business
- evaluates, analyzes and applies indicators and metrics
- use revenue management tools segment based key metrics