Communication and customer service in real estatete managementLaajuus (5 cr)
Code: AL00CR26
Credits
5 op
Objective
Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 31.05.2025
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Kirsi Kallioniemi
- Joanna Vihtonen
Groups
-
LLABTO24-25
Learning outcomes
Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings
Assessment scale
1-5
Enrollment
21.11.2022 - 15.01.2023
Timing
03.04.2023 - 15.06.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Business and Hospitality Management (LAB)
Campus
E-campus
Teaching languages
- Finnish
Seats
15 - 30
Degree programmes
- Complementary competence and optional courses, Bachelors
Teachers
- Kirsi Kallioniemi
- Joanna Vihtonen
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
LLABTO23H
Small groups
- Verkkoluento 1
Learning outcomes
Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings
Assessment scale
1-5