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Communication and customer service in real estatete managementLaajuus (5 cr)

Code: AL00CR26

Credits

5 op

Objective

Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings

Enrollment

06.05.2024 - 30.08.2024

Timing

15.10.2024 - 30.04.2025

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

E-campus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Kirsi Kallioniemi
  • Joanna Vihtonen
Groups
  • LLABTO24-25

Learning outcomes

Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings

Assessment scale

1-5

Enrollment

21.11.2022 - 15.01.2023

Timing

03.04.2023 - 15.06.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

E-campus

Teaching languages
  • Finnish
Seats

15 - 30

Degree programmes
  • Complementary competence, Bachelor's (in Finnish)
Teachers
  • Kirsi Kallioniemi
  • Joanna Vihtonen
Scheduling groups
  • Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
  • LLABTO23H
Small groups
  • Verkkoluento 1

Learning outcomes

Student is able to:
- analyse the different service concepts of real estate management
- recognise the importance of customer feedback in work and it’s development
- recognise the quality factors of real estate management and develop operation according to them
- recognise different communication target groups and carry out communication methodically
- utilise different communication channels effectively and purposefully
- produce clear documents and briefings

Assessment scale

1-5