Service Processes in Accommodation IndustryLaajuus (5 cr)
Code: AL00CB93
Credits
5 op
Objective
Students knows:
- how to operate and lead in the company’s internal service processes
- identify and interact with the customer in the process
- identify the necessary work steps and resources
- is able to define the customer benefit to be achieved, the customer promise, core, support and additional services, an estimate of the market potential, and a forecast of sales volume