Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3008
General information
Enrollment
07.05.2025 - 31.08.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lappeenranta Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Social Services (in Finnish)
Teachers
- Tuulia Stellberg
- ST_Opettaja_SOTI_02 Virtuaaliopettaja
Scheduling groups
- Harjoitukset (Size: 0. Open UAS: 0.)
- Simulaatio (Size: 0. Open UAS: 0.)
- Verkkoluento (Size: 0. Open UAS: 0.)
- Luennot (Size: 0. Open UAS: 0.)
- Tentti (Size: 0. Open UAS: 0.)
- Seminaari (Size: 0. Open UAS: 0.)
Groups
-
HLPRSOS25KM
Small groups
- Practice
- Simulation
- Online lecture
- Lecture
- Exam
- Seminar
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed