Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3007
General information
Enrollment
07.05.2025 - 31.08.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 45
Degree programmes
- Bachelor's Degree Programme in Social Services (in Finnish)
Teachers
- Kari Malin
- Kati Ojala
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Verkkotyöpaja 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
HLTISOS25KM
Small groups
- Lecture 1
- Online workshop 1
- Exam 1
- Seminar 1
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed