Basics of Service Design (5 cr)
Code: AM00DB34-3002
General information
Enrollment
07.05.2025 - 31.08.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Institute of Design and Fine Arts (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Degree programmes
- Bachelor’s Degree Programme in Digital Experience Design (in Finnish)
Teachers
- Maaria Niskala
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
-
MLTIDKS25SV
Small groups
- Online lecture 1
Implementation and methods of teaching
The course is an online implementation and consists of an independent section, online lectures, and a group project
Learning material and recommended literature
The study and lecture materials will be announced at the beginning of the course and will be available with additional information in the course's Moodle implementation
Contents
- Key terms and principles of service design
- Tools and methods in service design
- Utilizing customer understanding in service design
- Visualization in the service design process
- Principles of co-creation
Additional information for students: previous knowledge etc.
This course is part of the compulsory studies for first-year bachelor's degree students of Digital Experience Design
Assessment criteria
The course grade consists of group work and class participation. The attendance requirement is 80%.
Assessment scale
1-5