Study Guide

Learning outcomes

Student is able to
- describe online order-delivery process
- recognize e-commerce distribution channels and warehousing models
- recognize the benefits of last-mile thinking
- recognize and compare different consumer delivery options
- recognize best online business operators in the field and their competitive advantages
- name latest trends and technologies connected to e-commerce

Implementation and methods of teaching

Discover E-commerce business models, learn about sustainable supply chain management, cutting-edge technology, and strategies to enhance customer experience. Gain practical insights into the challenges and solutions of last-mile delivery. Equip yourself with the knowledge to excel in the dynamic world of online retail logistics.

No exam. It is essential to submit assignments consistently and on time throughout the course. Regular submissions ensure that you stay on track with the course schedule and can effectively utilize feedback to support your learning process.

The deadlines for the course assignments will be published in Moodle at the beginning of the course.

Timing and attendance

Compulsory online orientation in Zoom 13.2.2025 from 17:00 until 19:00.
Throughout the course, it is important to follow the set deadlines. Timely completion of assignments ensures your progress, and missing these deadlines may unfortunately prevent you from continuing with the course. Staying on track is key to your success.

The deadlines for the course assignments will be published in Moodle at the beginning of the course.

Learning material and recommended literature

Materials from lectures will be provided to Moodle.
All assignments are compulsory to pass the course.
Assignments are individual work.

Learning environment

Moodle, Zoom, time to study on your own.

Student time use and work load

1 ECTS requires about 27 hours of student work (5 ECTS = 135h)

Contents

This course covers key themes in e-commerce logistics and operations. Topics include various e-commerce business models and an overview of supply chain management, with a focus on last-mile delivery and sustainability. Students will also explore technology in e-commerce logistics, examining current trends and innovations. Additionally, the course focuses on customer experience, data utilization, and the role of AI in forecasting and improving operational efficiency.

Additional information for students: previous knowledge etc.

Interest in E-Commerce, Supply Chains, and Customer Experience.

Assessment criteria

Individual assignments will be graded either pass/fail or with points, the final grade will be from 0 to 5.

Assessment scale

1-5

Failed (0)

Assignments are not submitted and/or course requirements are not met.

Assessment criteria: level 1 (assessment scale 1–5)

After completing the course students will be able to explain E-commerce logistics processes and have basic knowledge in the field of E-commerce logistics.

Assessment criteria: level 3 (assessment scale 1–5)

After completing the course students will be able to define E-commerce logistics processes. They will apply key concepts within a business context, utilize technology to handle operations and enhance customer experience through last-mile delivery.

Assessment criteria: level 5 (assessment scale 1–5)

After completing the course students will be able to define and manage E-commerce logistics processes. They will apply key concepts within a business context, utilize technology to optimize operations and enhance customer experience through effective last-mile delivery.