Goal-Oriented Customer Work (5 cr)
Code: AH00CY32-3004
General information
Enrollment
20.11.2024 - 03.01.2025
Timing
01.01.2025 - 30.04.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Faculty of Health Care and Social Services (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Seats
0 - 40
Degree programmes
- Bachelor's Degree Programme in Social Services (in Finnish)
Teachers
- Kari Malin
- Kati Ojala
Scheduling groups
- Luennot 1 (Size: 0. Open UAS: 0.)
- Tentti 1 (Size: 0. Open UAS: 0.)
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
- Harjoitus Hätäensiapu 1 (Size: 0. Open UAS: 0.)
- Harjoitus Hätäensiapu 2 (Size: 0. Open UAS: 0.)
Groups
-
HLTISOS24S
Small groups
- Lecture 1
- Exam 1
- Online lecture 1
- Seminar 1
- Practice R 1
- Practice R 2
Learning outcomes
The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work
Assessment scale
Approved/Failed