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Goal-Oriented Customer Work (5 cr)

Code: AH00CY32-3001

General information


Enrollment

06.05.2024 - 30.08.2024

Timing

01.08.2024 - 31.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

3 op

Mode of delivery

40 % Contact teaching, 60 % Distance learning

Unit

Faculty of Health Care and Social Services (LAB)

Campus

  • Lahti Campus
  • E-campus, Lahti

Teaching languages

  • Finnish

Seats

0 - 40

Degree programmes

  • Bachelor's Degree Programme in Social Services

Teachers

  • Kari Malin
  • Kati Ojala

Scheduling groups

  • Luennot 1 (Size: 0. Open UAS: 0.)
  • Seminaari 1 (Size: 0. Open UAS: 0.)
  • Tentti 1 (Size: 0. Open UAS: 0.)

Groups

  • HLTISOS24KM

Small groups

  • Lecture 1
  • Seminar 1
  • Exam 1

Learning outcomes

The student is able to
- utilise different interaction orientations
- analyse the features and process of professional customer work
- apply key methods of customer work

Assessment scale

Approved/Failed