Service Experience Management in wellbeing sector (5 cr)
Code: YH00CX12-3001
General information
Enrollment
06.05.2024 - 30.08.2024
Timing
01.08.2024 - 19.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3.5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
10 - 60
Degree programmes
- Master’s Degree Programme in Social and Health Care, Service Design for Wellbeing Sector
Teachers
- Arja-Tuulikki Malin
- Tarja Korpela
Scheduling groups
- Verkkoluento 1 (Size: 0. Open UAS: 0.)
Groups
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Small groups
- Online lecture 1
Learning outcomes
The student is able to
- use the concepts and theories of service experience
- measure and evaluate the service experience
- develop and manage the service experience based on knowledge at both the work unit and organizational level
Assessment scale
1-5