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Creating Profitable Customer Relationships 3 (5 cr)

Code: AL00CL65-3002

General information


Enrollment

06.05.2024 - 30.08.2024

Timing

01.09.2024 - 31.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Faculty of Business and Hospitality Management (LAB)

Campus

Lappeenranta Campus

Teaching languages

  • Finnish

Seats

20 - 60

Degree programmes

  • Bachelor's Degree Programme in Business (in Finnish)

Teachers

  • Jyri Hänninen

Groups

  • LLPRLII21SM

Learning outcomes

Students are able to:
-understands the key processes of value switching
-understands sales work and customer relationship management
-apply marketing communications and value chain thinking as part of marketing

Assessment scale

1-5