Evaluation of Effectiveness and Operations (5 cr)
Code: LA00BO43-3008
General information
Enrollment
20.11.2023 - 05.01.2024
Timing
08.01.2024 - 03.03.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Faculty of Health Care and Social Services (LAB)
Campus
E-campus, Lahti
Teaching languages
- Finnish
Seats
50 - 100
Degree programmes
- Master’s Degree Programme in Social and Health Care, Developer of Customer-oriented Services (2021)
Teachers
- Arja-Tuulikki Malin
- Emilia Laapio-Rapi
Scheduling groups
- Verkkoluento (Size: 0. Open UAS: 0.)
Groups
-
HLPRYTO23H
-
HLTIYTO23H
-
HLTIYSTUJ23SV
Small groups
- Online lecture
Learning outcomes
The student is able to
- use and apply various evaluation procedures in the development of customer-orientated services
- utilize performance evaluation information on operations as part of strategic implementation
- set objectives for and evaluate the effectiveness and effect of services from the customer and society perspective
Assessment scale
1-5