Siirry suoraan sisältöön

Customer Relations and Marketing (5 op)

Toteutuksen tunnus: AL00CE37-3017

Toteutuksen perustiedot


Ilmoittautumisaika

20.11.2023 - 12.01.2024

Ajoitus

16.01.2024 - 16.04.2024

Opintopistemäärä

5 op

Toteutustapa

Lähiopetus

Yksikkö

Liiketoiminta (LAB)

Toimipiste

Lahden kampus

Opetuskielet

  • Englanti

Paikat

20 - 50

Koulutus

  • Bachelor's Degree Programme in International Business

Opettaja

  • Marja Viljanen

Opetusryhmät

  • Luennot 1 (Koko: 0. Avoin AMK: 0.)

Ryhmät

  • LLTIIB24K
    Bachelor's Degree Programme in International Business 24K Lahti

Pienryhmät

  • Luennot 1

Osaamistavoitteet

The student is able to
- determine the key concepts of marketing and customer-oriented business
- identify the phases of a marketing and sales process
- recognise customer needs and understand their significance for the success of a company

Toteutustapa ja opetusmenetelmät

- Contact lectures
- Group meetings & group tutoring

Ajoitus ja läsnäolo

This course implementation is targeted for IB24K students, students from other study groups will be accepted to the course only if there are places available.

Lecture Attendance Policy:
Requirement: To complete the course successfully, you must attend at least 80% of the lectures. Compulsory attendance in the introduction lecture.

Consequence: If you fall below the 80% attendance requirement, you will be unenrolled from the course.

Punctuality: Arrive on time for lectures. Check TimeEdit for your lecture schedule and follow it. Attendance registration will be done on Moodle at the beginning of each class by using the Moodle Attendance tool. Late entry to the classroom will be treated as equivalent to absence.

Assignment Deadline Policy: Late submissions will not be accepted

Activeness during the course contact sessions will affect the final grade positively

Oppimateriaali ja suositeltava kirjallisuus

- Moodle materials
- Lecture notes
- Articles
- Course book Marketing an Introduction, Armstrong, Gary & Kotler, Philip (selected parts of the book)

Toteutuksen valinnaiset suoritustavat

There are no substitute work.

Oppimisympäristö

The Moodle learning platform
Classroom workshops and lecturers

Opiskelijan ajankäyttö ja kuormitus

A student's estimated workload is 5 x 27 hours, consisting of contact lectures, individual reading tasks, and different individual and group course assignments.
The estimated workload is the following:
-Contact lessons: 40 hrs
-Reading and preparation: 20-25 hrs
-Individual and group assignments: 40-45 hrs
-Final group assignment: 40-45 hrs

Sisältö

A customer oriented approach to business
- Marketing environments
- Consumer behaviour and the purchasing process
- Marketing strategy
- The competitive tools of customer-oriented marketing

Arviointimenetelmät

- Active participation
- Presentations
- Group work
- Exam

Arviointiasteikko

1-5

Hylätty (0)

The student did not meet the course learning objectives.

Arviointikriteerit: taso 1: (arviointiasteikko 1-5)

Student has achieved the objectives of the course sufficiently.
Student understands the basic principles of marketing
Student is able to apply some of the course-related professional marketing concepts.

Arviointikriteerit: taso 3 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in a consistent manner.
Student understands the basic principles of marketing well.
Student is able to apply most of the course-related professional marketing concepts.

Arviointikriteerit: taso 5 (arviointiasteikko 1-5)

Student has achieved the objectives of the course in an excellent manner.
Student understands the basic principles of marketing very well.
Student has good capabilities to apply all of the course-related professional marketing concepts.