Service Design Studio (20 cr)
Code: AM00CM90-3004
General information
Enrollment
20.11.2023 - 05.01.2024
Timing
15.01.2024 - 17.05.2024
Number of ECTS credits allocated
20 op
Mode of delivery
Contact teaching
Unit
Institute of Design and Fine Arts (LAB)
Campus
Lahti Campus
Teaching languages
- Finnish
Degree programmes
- Bachelor's Degree Programme in Service Design (2021, 2022, 2023)
Teachers
- Milla Mäkinen
- Auli Haarnio
- Sami Hyyryläinen
- Minna Ulmala
Teacher in charge
Tero Leponiemi
Scheduling groups
- Luennot (Size: 0. Open UAS: 0.)
- Harjoitukset 1 (Size: 0. Open UAS: 0.)
- Seminaari 1 (Size: 0. Open UAS: 0.)
Groups
-
MLTIPAL22S
-
MLTIPAL23K
Small groups
- Lecture 1
- Practice 1
- Seminar 1
Learning outcomes
Theme: Generating ideas
A student is able to
- utilize a user driven process in creation of new service ideas
- apply multicasting in creation of a user experience
- apply the principles of sustainability in service development
Theme: Creating a service concept
The student is able to
- utilize design process in creation of new service idea and in the development of a service concept
- model, test and present service ideas by prototyping
- evaluate an operability of a service concept and its ability to create value
Theme: Team working
The students are able to
- create contacts with working life representatives and advance working life based Service Design project
- develop their Service Design skills in a goal oriented way
Implementation and methods of teaching
The course follows a professional service design process, which allows student teams to solve the real client's problem in a user-oriented way.
Working in field in real life with stakeholders like employees and users, doing projects in collaboration with organizations, independent operation, working in a multidisciplinary team by utilizing digital tools, book discussions and familiarizing yourself with literature and utilizing the learning contract.
Participation in the course requires that the basics of service design/project development and other basic studies have been completed.
NOTE: During the implementation, LAB's working life cooperation is carried out, which requires the student to conclude a confidentiality and IPR transfer agreement.
Timing and attendance
Completing the course requires commitment to a common schedule and teamwork.
For the course, TimeEdit has been allocated 3 working days / week from 9th January to 14th May 2024.
The course has a pre-assignment: Before the start of the course, the student reads either the book Miettinen Satu: Palvelumuotoilu -Uusia menetelmiä käyttäjätiedon hankintaan ja hyödyntämiseen tai Tuulaniemi Juha: Palvelumuotoilu.
There is a compulsory attendance 80% of teaching and guidance sessions.
Learning material and recommended literature
Miettinen Satu: Palvelumuotoilu - uusia menetelmiä käyttäjätiedon hankintaan ja hyödyntämiseen,Teknologiainfo Teknova 2011. 2. painos
Tuulaniemi Juha: Palvelumuotoilu, Talentum 2011
Other literature and material is announced during the course.
Assessment scale
1-5